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Behavioral Health Services
Behavioral Health Services

View guides and training materials

We offer a variety of guides and tools to help you master PCNX. Even if your organization uses the ProviderConnect Enterprise to pass information into myAvatar, there are some activities and processes that you must complete in PCNX.  

When you join the County as a contracting provider, we will invite you to training sessions to help you navigate PCNX using the materials published on this page. Following your training, we hope you will find some of this content familiar and useful.

General

resourceLast updated
Admission  06/20/2024
Admission pre- admit09/12/2024
CC inbox: Accepting referrals  06/20/2024
Diagnosis06/20/2024
Financial eligibility06/20/2024
Real-time inquiry (270) request  06/20/2024
BHSD Timeliness Tool06/20/2024
Update client data  06/20/2024
Women’s health history  07/26/2024
Order of operations for overlapping admissions | PCE07/15/2022
Order of operations for overlapping admissions | PCNX07/06/2022
How to add homeless clients' or confidential addresses04/22/2022
Guide to pop-up notifications06/06/2022

Mental health

resourceLast updated
AOT form  10/10/2024
CSI admission 07/26/2024
CSI assessment   02/03/2023
Discharge   06/20/2024
Wellness Group CWS  10/10/2024
Stigma Trauma Group CWS    10/10/2024

Substance use treatment

resourceLast updated
ALOC: Assessment level of care  10/10/2024
Discharge – SUTS 06/20/2024
CalOMS guide10/10/2024

Manual billing

resourceLast updated
Fast service entry submission    11/14/2023
Void claim assignment 07/26/2024

STEP

resourceLast updated
Recovery residence - STEP 10/10/2024
Recovery residence - STEP workflow   12/15/2022
STEP/Re-entry 02/26/2023
STEP/Re-entry workflow  01/26/2023
STEP IST12/19/2022

Recovery residence — SUTS

resourceLast updated
Recovery residence - SUTS10/10/2024
Recovery residence - SUTS workflow   12/13/2022