Cultural humility

Strategies for dealing with difficult clients/patients

Providers and supporting staff are sometimes placed in the uncomfortable position of having to deal with difficult patients who make biased comments to providers and their support team and use microaggressions. Also, providers and their team are sometimes lacking in cultural humility and may not fully understand the need for culturally responsive care for diverse populations. Therefore, the purpose of this training is twofold: (1) To help providers and support staff to develop strategies for responding and confronting patients in a positive way when derogatory and inappropriate comments are made; and (2) To help providers and staff to develop cultural humility in order to provide culturally responsive care to diverse patients/clients.

Learning objectives:

Describe at least three (3) factors that may explain why patients may engage in bias and use microaggressions towards clinicians and staff.
Identify at least three (3) strategies to assist providers and staff to work more effectively with difficult patients.
Identify at least three (3) tools to help providers and staff to discuss specific issues surrounding all isms with their patients when confronted by derogatory comments.
Describe at least three (3) strategies for providers and staff to build the beloved community through cultural humility and practicing self-compassion to become more culturally responsive to patients/clients and to take better care of themselves.

Register:

County employees, register by clicking on the blue registration button.
County partners, register at sccgov.org/scclearn-partner (required for CEs)

If you have questions, need accommodations, or have a grievance, please contact: [email protected].

Friday, January 31, 2025
1:00pm - 5:00pm

Online event

(408) 792-3900

[email protected]

Training materials

Strategies for dealing with difficult clients/patients training flyer

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Strategies for dealing with difficult clients/patients

Learning objectives:

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Training materials

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