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Behavioral Health Services
Behavioral Health Services

Quality Management Contacts

The vision of County of Santa Clara Behavioral Health Services Quality Management (QM) is to ensure that all beneficiaries in need of behavioral health services receive quality, timely care that meets their needs. To ensure continuity across the network, QM provides oversight of access, availability and quality behavioral health services that are well coordinated across the continuum of care; all while adhering to requirements from our regulators, including Department of Health Care Services.

Need help? Contact our team below

Division AreaEmailPhone
Audits (Administrative & Chart Review) [email protected] 
BHSD EHR Information (CCPs Only) [email protected] 
BHSD EHR Information (County Only) [email protected] 
BHSD Documentation Correction 


[email protected]

(to process errors made in Avatar that county needs to support)

 
BHSD-TSS 

[email protected]

(with "for HHS-BHS Triage" included in the subject line – For CCPs needing to open tickets with Netsmart)

(408) 970-2222
CalAIM [email protected](800) 704-0900
   
Call Center [email protected] 
Credentialing [email protected] (408) 885-2221
DMC Site Certification [email protected] 
HIMS 

[email protected]

(For CCPs that see multiple MRNs for a single client and need to determine which MRN needs to be used)

 
Invoices (Direct, Indirect, Cost-Based) [email protected] 
MH Clinical Record Reviews; MH and SUTS Grievances, Appeals, State Fair Hearings; DHCS CAPS; Incident Reports; and Documentation Questions [email protected](408) 793-5894
MyAvatar Claiming (PCE and PCNX)[email protected] 
PAVE [email protected] 
Performance Measures 
Timeliness (NACT and TDAT) 
PIP (Program Improvement Project) including the Warm Hands-Off Project 		[email protected] 
Provider Manual [email protected] 
Short Doyle/Medi-Cal Site Certification [email protected] 
System Access Request [email protected] 
Other inquiries [email protected]