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Non-CE

Fundamentals of Continuous Improvement

This is a one-day in person training that gives you a thorough, engaging introduction to the principles and tools of Lean Six Sigma and Continuous Improvement. You’ll learn skills to enhance your day-to-day problem solving, as well as efforts to improve client service, streamline processes and achieve agency goals. The course is built around a hands-on process improvement simulation—Sigma Station—where you’ll play a role in running, analyzing and actually improving a service process.

Learning objectives:

  • Identify and target a priority problem and improvement goal.
  • Use Voice of Customer techniques to identify key requirements.
  • See how effective facts and data can help clarify and analyze issues.
  • Conduct high-level and detailed process mapping to diagnose the problem.
  • Develop, test and implement basic and advanced solutions.
  • See and feel the impact of successful improvement and connect to your real work.

 

Register:

 Please note that no Continuing Education credit will be given for this training. 

County employees, register by clicking on the blue registration button.
County partners, register at sccgov.org/scclearn-partner

Contact:

If you have questions, need accommodations, or have a grievance, please contact [email protected].  Please submit your request at least 4-weeks prior to the training date for accommodations including American Sign Language interpreters, Closed Captioning, or Lactation facility needs.

Tuesday, October 15, 2024
9:00am - 4:30pm
In-person event
LP Training Rooms
Learning Partnership
1075 E. Santa Clara St. 2nd floor
San Jose, CA 95116-1002
View on map
(408) 792-3900
Register (County employees)

Training materials

Fundamentals of continuous improvement training flyer