Fundamentals of continuous improvement

This one-day program gives you a thorough, engaging introduction to the principles and tools of Lean Six Sigma and Continuous Improvement. You’ll learn skills to enhance your day-to-day problem solving, as well as efforts to improve client service, streamline processes and achieve agency goals.

Learning objectives:

Identify and target a priority problem and improvement goal.
Use Voice of Customer techniques to identify key requirements.
See how effective facts and data can help clarify and analyze issues.
Conduct high-level and detailed process mapping to diagnose the problem.
Develop, test and implement basic and advanced solutions.
See and feel the impact of successful improvement and connect to your real work.

If you have questions, need accommodations, or have a grievance, please contact: [email protected].

Fundamentals of continuous improvement

Learning objectives:

Training materials

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