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Behavioral Health Services
Behavioral Health Services

Resolve missing MRNs

The Call Center is open 24/7 and is able to help you resolve issues related to missing medical record numbers. 

The table below outlines the required steps for different issues. Please follow these steps for the fastest resolution.

issuesteps to resolveExpected resolution
You have up to two (2) clients without an MRN. 

Call us at 1-800-704-0900

Share with the Call Center rep as much information as possible including address and phone number. At minimum, you need to share this information in order for a screening episode to be created:

  • First name
  • Last name
  • Date of birth 
  • Sex 
  • Social security number, if applicable
  • Preferred language
  • Ethnicity

We will look up the client in myAvatar. 

If the client is in our system, we will provide the MRN. 

If we can't locate the client in myAvatar, we will create a Screening Episode, which will generate a MRN for the client. 

 

You have three (3) or more clients without an MRN.
  1. Download and complete the Client missing MRN template 08/24/22.xls.
  2. Email us the file or fax to 408-885-7544

 Other referrals

referral sourceMRN resolution
Office of Supportive Housing (OSH)If your client was referred from OSH, please contact OSH to request a screening episode created for the client. This will generate a MRN.
Faith Based Resource Center (FBRC)If your client is in an FBRC program, contact the Re-entry Team to request a screening episode created for the client. This will generate a MRN.
Recovery ResidenceClients referred to Recovery Residence should already have an MRN. If they do not, contact the Capacity Management Unit (CMU) Team.